side-area-logo
Security Questions

Home / FAQs

CCTV Questions

Q.
Will I be able to monitor my CCTV cameras at home or work from a remote location?

A.
Yes all R&S security systems CCTV systems can be monitored using either a smartphone, tablet or PC as long as you have an internet connection.


Q.
Will CCTV security systems be able to function at night?

A.
Yes, all our R&S security CCTV systems if required have the facility of viewing at night with infrared lighting led’s incorporated into the camera.


 

Intruder Alarm Questions

Q.
Are there any combined burglar/fire alarms available?

A.
Yes there is, R&S security Burglar Alarms Doncaster offers a unique smoke and heat detector which can be incorporated into a burglar alarm system.


Q.
I have pets. Can I have alarms installed in my home?

A.
Yes R&S security Burglar Alarms Doncaster offers an intelligent pet tolerant per movement detector which can distinguish between humans or animals.


Q.
Can I get an alarm systems with a panic button?

A.
Yes R&S security Burglar Alarms Yorkshire offer a double push panic button (requires two buttons pressed simultaneously) to set the panic system off and either contact the police or just sound off the bells.

 


Q.
Will an alarm system reduce my insurance costs?

A.
Dependent on your insurance company it is possible that because R&S Security Burglar Alarms Doncaster an accredited installer you should receive a discount on your annual premium.


Q.
What happens if a burglar cuts my phone line?

A.
If it’s just a speech dialler fitted and the phone line gets cut the system will not contact any key holders. if the system is monitored utilizing a dual path signalling device to our monitoring station the system will still communicate with the secondary path.


Q.
Is there an possibility my current alarm system needs upgrading?

A.
Yes there is a possibility your alarm system is in need of an upgrade, an old system can let you down when it’s most needed. R & S Security can offer a free quotation and advice on your current system.


Q.
Will I have any false alarms from my motion detector?

A.
R&S Security burglar alarms Doncaster only Install high spec state of the art equipment which is very unlikely to false alarm. The equipment is very reliable and stable and as long as we have specified the system correctly and fitted the right motion detectors in the right places there should be no false alarms.

Q.
Can I have an alarm with silent mode?

A.
Yes all our R&S security burglar alarms have this feature; at the programming stage we will ask you if you want this feature enabling.


Q.
When do I need to change the batteries in my alarm system? 

A.
R&S security batteries optimum performance is up to 3 years. After this time period we recommend all batteries are replaced.


Q.
What is silent mode for an alarm system?

A.
Silent mode is a setting in the program when R&S security programme the system allowing the system to be alarmed at night silently therefore reducing this risk of disturbing you and your family during the night.


Q.
How long is my alarm system guaranteed for?

A.
All our R&S security burglar alarms are guaranteed for 12 months from the day of installation.


Q.
What is the average cost of an alarm system?

A.
R&S security burglar alarms Doncaster are bespoke systems designed by our fully trained surveyors to suit you, your family and your work premises. Our basic residential burglar alarms Yorkshire start from around £500.00 + VAT.


Q.
Why is a monitored system better than an alarm or a siren?

A.
Our monitored intruder alarm systems are watched 24/7 by our monitoring station and  should the system register a break in, it will instantaneously inform the monitoring station who  will contact either the police or key holders immediately. A bells only systems relies purely on sound to inform neighbours, which can be problematic for those in rural areas as neighbours may experience difficulties hearing the alarm.


Q.
What is a user code?

A.
A user code is a unique code provided by the customer and programmed into the system to allow the system to be set and unset only by the user code. It also allows the customer to gain access to the burglar alarm features ie viewing the alarms log or changing the features.


Q.
What will happen should I lose or forget my user code?

A.
Should you forget or lose your user code you will have to contact us, so one of our trained engineers can reset the system and set up a new unique user code.


Q.
What is an event log?

A.
An event log is a feature in all our burglar alarm systems which allows the end user to view the system details allowing them to see what time the system has altered and by which user. It also allows the end user to see which zone, what time and how many times time a false alarm has occurred along with identifying any system faults ie power cuts, battery faults or fuse problems.


Q.
How do I find the event log?

A.
The event log is found by entering the end users user code into the burglar alarm keypad and following a simple procedure navigating through the menu to retrieve the log.


Q.
Do alarms work during power cuts?

A.
Yes R&S security burglar alarms all come with battery backup will keep the system functioning throughout a power cut usually between 8-12 hours dependent on which system has been installed.


Q.
What will happen if my neighbor’s ignore my alarm?

A.
If your neighbours ignore your burglar alarm, it will automatically re-arm itself after 15 minutes and stay set. The strobe light in the outside bell box will continue to flash until you return home and enter the user code into the keypad. This feature makes both you and your neighbours aware that your burglar alarm has activated during the set period.


Q.
When do I need an engineer to reset my alarm?

A.

You only need an engineer to rest your burglar alarm either if it’s monitored or the system has a fault which you cannot clear.


Q.
I have seen alarm systems for sale in B&Q, are they any good?

A.

These are DIY systems and are not approved by insurance companies if they are not fitted by a specialist.


Q.
My alarm systems was installed by someone else will you be able to maintain them for me?

A.

R&S Security will maintain another installers system on the condition the system is fit for purpose and up to standard before we can maintain system we will send an engineer out to confirm if meets the criteria.


Q.
What happens if my alarm goes off when I am on holiday, will it stop ringing?

A.

Yes all our R&S security burglar alarms are programmed to cut off after a maximum time of 15 minutes (Industry standard). After 15 minutes the system will automatically re-arm itself.


Q.
What is a key holder?

A.

A keyholder is somebody who holds keys to your property, somebody who you can trust to look after your house or business premises either while you’re on holiday or as you back up if you’re not around and in the event of a break in or a false alarm the keyholder will respond to the problem for you.


Q.
What is a remote test?

A.

A remote test is a function in the burglar alarm which allows the end user to reset their alarm if it is just a false alarm, this normally only applies to a monitored system.


Q.
How much are the yearly maintenance charges for a security system?

A.

At R&S security we offer numerous packages and prices for different systems, please contact us for details.


Q.
There are many locally advertised security systems which are cheap. Are they any good?

A.

Usually the cheap systems are fitted using low quality equipment and may not VAT registered. Many of these fitters are not accredited and cannot offer you 24/7 callout facility if your equipment fails or insurance approved certification. Part of the industry accreditation (SSAIB) requires any callouts to be attended within 4 hours incase of emergency or catastrophic system failure.


Q.
Should I use motion detectors or window alarms (Vibration monitors)?

A.

Either of these work, window detection is a perimeter detector which covers the property from the outside and detects vibration on window or door frames before thieves enter the building therefore triggering the system much sooner. Motion detectors rely on movement inside the premises. R&S Security recommend vibration monitors on vulnerable doors or windows.


Q.
Is it possible that I can get the security system installed and still not pay an annual maintenance fee?

A.

For the first 12 months R & S Security honours a 12 month warranty service and callout facility from the day of Installation. 12 months from the installation date the maintenance is due and every year thereafter. This service facility is completely up to the customer and they are not obliged to take out the service contract, an un maintained system could invalidate your insurance policy.


Q.
Will you be able to help me if I need to relocate, can you move my system?

A.

Yes R&S Security can offer a service to remove and refit your system if you are moving. Contact us and ask for a surveyor to come out and give you some free advice.


Q.
Before I move out of my house, what do I need to do with my security systems?

A.

The only thing we recommend is to change your user code back to the factory default code. The code you use might be a unique code to you which is not a good idea to give out.


Q.
Will I require a phone line for getting a monitored security system?

A.

This all depends which system we have specified, there is a numerous systems where some require a phone line and some don’t. Consult R&S Security to establish this.


Q.
How long have R&S been in the security business?

A.

R&S Security started trading in April 2007.  Between them, Both Richard Sanders and Scott Parkinson have over 40 years of experience in the industry.


Q.
Can I test my security alarm system is working?

A.

Yes we recommend you test the system yourself on a regular basis, all systems have the facility to put into a walk test and a bell test mode. Consult your manual for this facility.


Q.
Is an alarm security system easy to manage?

A.

Yes security systems are easy to manage, R & S Security provide a service so if there is any faults or issues we deal with them but in general there is not really much you need to manage apart from general maintenance.


Q.
How long will it take to get security systems installed in my home or office?

A.

This is all dependent on the system we have specified and how big your property is. Most residential systems can be installed within a day but larger premises can take much longer.


Q.
Are there any hidden charges in the installation costs for security systems?

A.

R & S Security don’t hide any charges and everything quoted will be in the quotation pack for you to see clear. Some companies still own the equipment even though you have spent a lot of money or even tie you into contracts which can be as long as five years. With R&S Security its simple, you own the equipment from the day you have paid for it and the contract period is a maximum of 12 months.

Q.
Can I have an alarm with silent mode?

A.
Yes all our R&S security burglar alarms have this feature; at the programming stage we will ask you if you want this feature enabling.


Q.
When do I need to change the batteries in my alarm system? 

A.
R&S security batteries optimum performance is up to 3 years. After this time period we recommend all batteries are replaced.


Q.
What is silent mode for an alarm system?

A.
Silent mode is a setting in the program when R&S security programme the system allowing the system to be alarmed at night silently therefore reducing this risk of disturbing you and your family during the night.


Q.
How long is my alarm system guaranteed for?

A.
All our R&S security burglar alarms are guaranteed for 12 months from the day of installation.


Q.
What is the average cost of an alarm system?

A.
R&S security burglar alarms Doncaster are bespoke systems designed by our fully trained surveyors to suit you, your family and your work premises. Our basic residential burglar alarms Yorkshire start from around £500.00 + VAT.


Q.
Why is a monitored system better than an alarm or a siren?

A.
Our monitored intruder alarm systems are watched 24/7 by our monitoring station and  should the system register a break in, it will instantaneously inform the monitoring station who  will contact either the police or key holders immediately. A bells only systems relies purely on sound to inform neighbours, which can be problematic for those in rural areas as neighbours may experience difficulties hearing the alarm.


Q.
What is a user code?

A.
A user code is a unique code provided by the customer and programmed into the system to allow the system to be set and unset only by the user code. It also allows the customer to gain access to the burglar alarm features ie viewing the alarms log or changing the features.


Q.
What will happen should I lose or forget my user code?

A.
Should you forget or lose your user code you will have to contact us, so one of our trained engineers can reset the system and set up a new unique user code.


Q.
What is an event log?

A.
An event log is a feature in all our burglar alarm systems which allows the end user to view the system details allowing them to see what time the system has altered and by which user. It also allows the end user to see which zone, what time and how many times time a false alarm has occurred along with identifying any system faults ie power cuts, battery faults or fuse problems.


Q.
How do I find the event log?

A.
The event log is found by entering the end users user code into the burglar alarm keypad and following a simple procedure navigating through the menu to retrieve the log.


Q.
Do alarms work during power cuts?

A.
Yes R&S security burglar alarms all come with battery backup will keep the system functioning throughout a power cut usually between 8-12 hours dependent on which system has been installed.


Q.
What will happen if my neighbor’s ignore my alarm?

A.
If your neighbours ignore your burglar alarm, it will automatically re-arm itself after 15 minutes and stay set. The strobe light in the outside bell box will continue to flash until you return home and enter the user code into the keypad. This feature makes both you and your neighbours aware that your burglar alarm has activated during the set period.


Q.
When do I need an engineer to reset my alarm?

A.

You only need an engineer to rest your burglar alarm either if it’s monitored or the system has a fault which you cannot clear.


Q.
I have seen alarm systems for sale in B&Q, are they any good?

A.

These are DIY systems and are not approved by insurance companies if they are not fitted by a specialist.


Q.
My alarm systems was installed by someone else will you be able to maintain them for me?

A.

R&S Security will maintain another installers system on the condition the system is fit for purpose and up to standard before we can maintain system we will send an engineer out to confirm if meets the criteria.


Q.
What happens if my alarm goes off when I am on holiday, will it stop ringing?

A.

Yes all our R&S security burglar alarms are programmed to cut off after a maximum time of 15 minutes (Industry standard). After 15 minutes the system will automatically re-arm itself.


Q.
What is a key holder?

A.

A keyholder is somebody who holds keys to your property, somebody who you can trust to look after your house or business premises either while you’re on holiday or as you back up if you’re not around and in the event of a break in or a false alarm the keyholder will respond to the problem for you.


Q.
What is a remote test?

A.

A remote test is a function in the burglar alarm which allows the end user to reset their alarm if it is just a false alarm, this normally only applies to a monitored system.


Q.
How much are the yearly maintenance charges for a security system?

A.

At R&S security we offer numerous packages and prices for different systems, please contact us for details.


Q.
There are many locally advertised security systems which are cheap. Are they any good?

A.

Usually the cheap systems are fitted using low quality equipment and may not VAT registered. Many of these fitters are not accredited and cannot offer you 24/7 callout facility if your equipment fails or insurance approved certification. Part of the industry accreditation (SSAIB) requires any callouts to be attended within 4 hours incase of emergency or catastrophic system failure.


Q.
Should I use motion detectors or window alarms (Vibration monitors)?

A.

Either of these work, window detection is a perimeter detector which covers the property from the outside and detects vibration on window or door frames before thieves enter the building therefore triggering the system much sooner. Motion detectors rely on movement inside the premises. R&S Security recommend vibration monitors on vulnerable doors or windows.


Q.
Is it possible that I can get the security system installed and still not pay an annual maintenance fee?

A.

For the first 12 months R & S Security honours a 12 month warranty service and callout facility from the day of Installation. 12 months from the installation date the maintenance is due and every year thereafter. This service facility is completely up to the customer and they are not obliged to take out the service contract, an un maintained system could invalidate your insurance policy.


Q.
Will you be able to help me if I need to relocate, can you move my system?

A.

Yes R&S Security can offer a service to remove and refit your system if you are moving. Contact us and ask for a surveyor to come out and give you some free advice.


Q.
Before I move out of my house, what do I need to do with my security systems?

A.

The only thing we recommend is to change your user code back to the factory default code. The code you use might be a unique code to you which is not a good idea to give out.


Q.
Will I require a phone line for getting a monitored security system?

A.

This all depends which system we have specified, there is a numerous systems where some require a phone line and some don’t. Consult R&S Security to establish this.


Q.
How long have R&S been in the security business?

A.

R&S Security started trading in April 2007.  Between them, Both Richard Sanders and Scott Parkinson have over 40 years of experience in the industry.


Q.
Can I test my security alarm system is working?

A.

Yes we recommend you test the system yourself on a regular basis, all systems have the facility to put into a walk test and a bell test mode. Consult your manual for this facility.


Q.
Is an alarm security system easy to manage?

A.

Yes security systems are easy to manage, R & S Security provide a service so if there is any faults or issues we deal with them but in general there is not really much you need to manage apart from general maintenance.


Q.
How long will it take to get security systems installed in my home or office?

A.

This is all dependent on the system we have specified and how big your property is. Most residential systems can be installed within a day but larger premises can take much longer.


Q.
Are there any hidden charges in the installation costs for security systems?

A.

R & S Security don’t hide any charges and everything quoted will be in the quotation pack for you to see clear. Some companies still own the equipment even though you have spent a lot of money or even tie you into contracts which can be as long as five years. With R&S Security its simple, you own the equipment from the day you have paid for it and the contract period is a maximum of 12 months.

CLOSE
GET A FREE QUOTE

Booking a free no obligation survey couldn't be easier!

We have been keeping people and premises safe for more than 30 years with our state of the art security systems and our experienced staff members.

Our technicians will arrange a free no obligation survey of your premises and design a user friendly, fail safe system that will protect you and your premises at affordable prices.

If you have any questions you can call us on 0808 2040 346.

Our advisors are available from 9am - 5pm Monday Friday.

Your Name (required)

Phone Number (required)

Email Address (required)

House Name/Number

Postcode

Additional Notes